In context
In mid-2025, the commercial service robot sector was consolidating around a handful of global players, with Chinese vendors accounting for the vast majority of shipments. Market intelligence from IDC provided a definitive ranking of who led in delivery and cleaning robots, making it a key reference point for manufacturers and integrators tracking automation adoption in hospitality, healthcare, and foodservice.
What was reported
According to IDC's Global Commercial Delivery Service Robot Market Share 2024 and Global Commercial Cleaning Robot Market Share 2024 reports, Keenon Robotics secured the number-one position worldwide by shipment share in both the delivery service robot and food delivery robot segments.
In 2024, the commercial service robot market grew steadily, with Chinese vendors contributing 84.7 percent of global shipments. Keenon Robotics led globally with a 22.7 percent shipment share, supported by a product lineup spanning delivery, cleaning, disinfection, and guiding robots. Its flagship delivery robots are widely deployed in foodservice, healthcare, and hospitality.
The global delivery service robot market expanded rapidly, with Keenon Robotics holding a 29.8 percent share. In the food delivery robot segment, the company captured a commanding 40.4 percent share, ranking first in both shipments and revenue.
Why it mattered
The IDC data underscored the growing dominance of Chinese robotics vendors in commercial service applications, a trend with implications for global supply chains and automation procurement. Keenon's leadership in delivery and food service robots highlighted the maturity of these use cases, signaling to system integrators and end users that such robots had become reliable, mainstream tools for operational efficiency.
Keenon Robotics says it “continues to secure the top position in the global commercial service robot market”.
Source: Robotics & Automation News (roboticsandautomationnews.com) · Published 2025-07-21 · “Keenon Robotics declared leader in commercial service robot market by IDC”